Billing Overcharge

[#1]

My broadband Fibre 500Mb contract is set at £34.99, and I have just been charged £45.58 this month.

Can a member of staff look into this, please. Thanks.

[#2]

Hi @SeanSeany 

I have carried out a review of your account and can see correspondance was forwarded to you on April 29th, below is the link to this

https://www.plus.net/wizard/247561883

Please could you get in contact at your earliest convenience to discuss your account further.

Many Thanks

Lee

[#3]

The link is a 404.

[#4]

@SeanSeany login to the member centre and then go to https://www.plus.net/wizard/?p=search  , if there's no Open question then click the Go to View closed questions in the last 7 days. The question no linked above should be in the list

[#5]

Thank you.