Billing Issue

[#1]

Unless I am mistaken my first bill since renewing my contract with plusnet is wrong. I renewed on a contract which is supposed to be £21.99 for a few months. My email confirmes this contract starts on January 9th. My next bill has been dated for January 20th until February 19th and has charged a first Direct Debit of £32.86. How can i have this corrected?

[#2]

Hi @clarrajoycee 

When you change or upgrade your contract mid month, there may be a pro rata charge to counteract any undercharging.

We have a handy web page which explains pro rata charges, just head to our Paying your Plusnet broadband bill web page.

If you still believe that your bill is not correct, you can speak with our Customer support team, who can give you a full bill breakdown.

Chris S