Billing - I missed my direct debit
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- Billing - I missed my direct debit
Billing - I missed my direct debit
29-05-2021 1:10 PM
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I missed my direct debit, twice! I had an email saying to pay the debt. The link isnt working. I cant find anywhere on the website to make a one off payment. I have a disability and cannot use the phone, Ive tried the online chat, replying to the email and following the instructions. The appears to be no way to get hold of someone electronically and make this payment!
I want to pay, can anyone help please?
Re: Billing - I missed my direct debit
29-05-2021 2:38 PM
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This topic has been moved from Home Phone to My Account/Billing.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Billing - I missed my direct debit
11-06-2021 12:46 PM
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So no help at all then....what is the point of this forum?
Re: Billing - I missed my direct debit
11-06-2021 12:59 PM
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Hi @Mazzy7
Thanks a lot for reaching out on our Community Forum and apologies for the late response.
I've given the account a quick once over and can see that there are no ongoing issues at the moment. In the future though, if a payment needs to be made, you can go to plus.net/pay and pay there.
If there is a Direct Debt set up on the account though, we'll try to take the payment on various days prior to asking you to make a card payment.
Re: Billing - I missed my direct debit
12-06-2021 8:59 AM
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hi mazzy 7 i will have the same problem on the 18th of june only mine will be taken out of my debit card but i wont have funds in my bank account when plusnet try to take it on the 18th i will be able to pay them on 25th i hope they sort it for you thanks from boo1
Re: Billing - I missed my direct debit
12-06-2021 9:21 AM
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Hello @boo1,
We are sorry to hear of the issues you are having when it comes to taking the payment and for any inconvenience this causes.
If you are paying by continuous card payment, you can change the bill date to the date you wish to pay and the payment will be requested from your card on that date.
You can do this online via your account https://www.plus.net/my-account/login/
Re: Billing - I missed my direct debit
12-06-2021 10:43 AM
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hi sammy m thank you for the reply with paying high council tax this month if change the date they will still want this month broadband and phone like i say i will pay it on the 25th thank you from boo1
Re: Billing - I missed my direct debit
13-06-2021 10:26 AM
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hi sammy m they say i am to late to change my date because it is under 7 days so could you help me change it to the 25th or if not and i get restrictions instead after 19th could you left the restrictions for me that would be a great help to me i am sorry i was late change the date i was out all day yesterday and i forgot i hope you can help thanks a lot from boo1
Re: Billing - I missed my direct debit
13-06-2021 10:49 AM
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Ah, we are going to have to wait until this months is paid @boo1.
Come back to us here once the payment declines and we will look into if we are able to apply a grace period until the 25th for you.
Re: Billing - I missed my direct debit
14-06-2021 7:46 AM
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hi sammy m thanks for the reply i will do that thank you from boo1
Re: Billing - I missed my direct debit
14-06-2021 8:14 AM
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Sounds like a plan @boo1
Re: Billing - I missed my direct debit
14-06-2021 9:36 AM
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hi gandalf thanks for the reply i will wait and see thanks again from boo1
Re: Billing - I missed my direct debit
20-06-2021 1:35 AM
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hi sammy m today on 20th i now have restrictions could you please lift them for me i received a e-mail from about my missed payment could you please let them know i will pay on the 25th or they take it out of my debit card thank you from boo1
Re: Billing - I missed my direct debit
20-06-2021 1:41 AM
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hi gradalf today on the i 20th i now have restrictions could you please lift them for me and could you tell them that i will pay them on the 25th or they can take it out of my debit card thank you from boo1
Re: Billing - I missed my direct debit
20-06-2021 8:10 AM
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Good morning @boo1
I've just sent you an email and SMS, which we'd need you to respond to prior to taking action on the account.
Please let me know once you've responded to it and I'll go ahead and get this sorted for you.
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