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Unable to change any billing information

stegray93
Newbie
Posts: 2
Registered: ‎25-10-2023

Unable to change any billing information

Every time I try to change the payment method or even the billing date, originally tried 2 weeks ago and thought it might be because payment hadn't been taken yet, payment has gone and is cleared, so not sure why it's still happening. I get the attached error. Any ideas? 

 

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Unable to change any billing information

Looking into this, would you be able to try clearing cache & cookies in the web browser and/or try opening the window in private browsing mode (incognito, if you use Chrome)? Let me know how you get on.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
stegray93
Newbie
Posts: 2
Registered: ‎25-10-2023

Re: Unable to change any billing information

Hey Gandalf, 

 

Tried both suggestions and from my tablet, still get the same error, unfortunately. When I click the 'change payment method' option it takes a good 30 seconds to even load up the options. 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Unable to change any billing information

Hey, ah thanks for giving that a go. What web browser & device are you using?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet