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Billing Amount Difference

FIXED
jono
Aspiring Pro
Posts: 303
Thanks: 8
Fixes: 7
Registered: ‎24-01-2008

Billing Amount Difference

Hello, Ive just changed my contract to Fiber without phone line, the gentleman I spoke to said £24.99 but all the emails and update notes indicate a charge of £25.99 per month.I have never had to post here so Im hopeing staff pick this up to save phoning again.Any help appreciated

Reagrds

Jono

4 REPLIES 4
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,062
Thanks: 1,639
Fixes: 495
Registered: ‎01-01-2012

Re: Billing Amount Difference

Fix

Hi @jono 

I'm sorry to hear that's happened.

I've listened to the call and I can confirm that was what was offered so I'll update your account shortly with the right deal 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jono
Aspiring Pro
Posts: 303
Thanks: 8
Fixes: 7
Registered: ‎24-01-2008

Re: Billing Amount Difference

Hi, Thanks for the swift reply, that is why I'm still with plusnet after about 13 yrs.
Regards
jono👋
Mav
Moderator
Moderator
Posts: 22,652
Thanks: 4,836
Fixes: 517
Registered: ‎06-04-2007

Re: Billing Amount Difference

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mav
Moderator
Moderator
Posts: 22,652
Thanks: 4,836
Fixes: 517
Registered: ‎06-04-2007

Re: Billing Amount Difference

Moderator's note by Mike (Mav): The fix has been changed to @MatthewWheeler  as per message #2.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still