Billed wrong.

Pete11 · ‎17-02-2017

I recently renewed my Plusnet contract at a price of £25.99. I have now received a bill for £39.31 and no explanation as to why. Can anyone explain the reason for this please? We have emails stating the renewal price of £25.99 but no email about this hike. If I had known, I wouldn't have renewed.

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Growing old is inevitable...But growing up is optional.

Strat · ‎14-04-2007

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing.

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Pete11 · ‎17-02-2017

Thanks Strat, 🙄

I keep forgetting about the Broadband and Fibre Broadband sections.

This has now been sorted via a phone call to Plusnet.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.

adam945 · ‎01-12-2020

Hello @Pete11

Thanks a lot for reaching out and I'm really sorry to hear this.

As my response to this contains billing information which is specific to your account, we're not able to share this via Social Media. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.

Adam
Plusnet Help Team - Leeds

Billed wrong.

Billed wrong.

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Re: Billed wrong.