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Postage and packing charge

Tracy1
Browser
Posts: 1
Registered: ‎08-10-2021

Postage and packing charge

Yesterday, 7 October, the engineer you arranged to check our broadband said we needed a replacement router and arrange with yourselves for it to be sent.

No one told us that we would be charged £6.99 postage and packing until today when an email arrived.  Why are we being charged this?

1 REPLY 1
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Postage and packing charge

Hello @Tracy1

Thanks a lot for reaching out and I'm sorry to hear about what's gone on here.l Looks like some processes were not followed correctly on our end. I've just credited the amount off so it won't be charged on your upcoming bill. Smiley

 Adam
 Plusnet Help Team - Leeds