Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
Yesterday, 7 October, the engineer you arranged to check our broadband said we needed a replacement router and arrange with yourselves for it to be sent.
No one told us that we would be charged £6.99 postage and packing until today when an email arrived. Why are we being charged this?
Thanks a lot for reaching out and I'm sorry to hear about what's gone on here.l Looks like some processes were not followed correctly on our end. I've just credited the amount off so it won't be charged on your upcoming bill.