Billed twice in the same charging period
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Billed twice in the same charging period
17-09-2018 12:41 PM
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Why have you billed me twice for Broadband in the same charging period? This refers to my latest bill. Also this action infringes the new contract I took out with you recently. I'm having to complain here because your Chat still does not work and your support lines have unacceptable waiting times.
Re: Billed twice in the same charging period
17-09-2018 5:15 PM
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Hello @Artist
I am sorry to hear you have been charged twice for your broadband bill. I have looked into your account and sent you a response to your query, you can view this on your members portal by Clicking Here
Please let me know if there is anything else I can do to assist you - Wakas
Re: Billed twice in the same charging period
17-09-2018 5:24 PM
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Thanks for your help.
Re: Billed twice in the same charging period
17-09-2018 5:53 PM
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Hello @Artist
No problem! Glad I can be of assistance. If you do need anything else, feel free to ask.
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