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Unexpected account closed!

VileReynard
Hero
Posts: 12,538
Thanks: 615
Fixes: 19
Registered: ‎01-09-2007

Unexpected account closed!

Talking to one of my referrals today...

They signed-in into their account.

Plusnet says account CLOSED, limited function.

Can't look at any bills etc, even though the account is fully paid & acount active.

Sat on a phone for 45 minutes.

Told everything is OK with the account, the website is a bit broken - try tomorrow.

Really angry with Plusnet's lackadaisical attitude.

"In The Beginning Was The Word, And The Word Was Aardvark."

6 REPLIES 6
Kozbog
Dabbler
Posts: 14
Thanks: 8
Fixes: 1
Registered: ‎21-08-2017

Re: Unexpected account closed!

I would advise trying to contact online support. Phone team told me the same thing 2 weeks ago and now my account has been deactivated and charges added for non payment even though I have provided evidence of the payment.
VileReynard
Hero
Posts: 12,538
Thanks: 615
Fixes: 19
Registered: ‎01-09-2007

Re: Unexpected account closed!

I did phone, but got nowhere - they simply said it was a fault with the website & I should look tomorrow. Couldn't shift them from this.

For a joke they suggested I should delete cookies to fix the problem! Obviously staff training has taken a serious nosedive.

Sorry to hear about your problems - I hope it gets fixed soon.

"In The Beginning Was The Word, And The Word Was Aardvark."

JonoH
Community Gaffer
Community Gaffer
Posts: 3,487
Thanks: 5,835
Fixes: 116
Registered: ‎29-09-2011

Re: Unexpected account closed!

@VileReynard if you get them to post here, I'd happily take a look for them.

@Kozbog I've reactivated your account and can see your complaint is with our High Level Escalations team

 Jono H
 Plusnet Community Manager
Kozbog
Dabbler
Posts: 14
Thanks: 8
Fixes: 1
Registered: ‎21-08-2017

Re: Unexpected account closed!

@jono many thanks
VileReynard
Hero
Posts: 12,538
Thanks: 615
Fixes: 19
Registered: ‎01-09-2007

Re: Unexpected account closed!

I've sent you a PM - hope its sufficient. Smiley

"In The Beginning Was The Word, And The Word Was Aardvark."

JonoH
Community Gaffer
Community Gaffer
Posts: 3,487
Thanks: 5,835
Fixes: 116
Registered: ‎29-09-2011

Re: Unexpected account closed!

Whilst we can't obviously talk about the account, because you're not named on it we've messaged the account holder but it looks like they're going to have to call in, or create an account here to talk to us to find out more. Sorry i can't be of more help without it.

 Jono H
 Plusnet Community Manager