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Bill increased

alephant
Grafter
Posts: 35
Thanks: 1
Registered: ‎15-04-2013

Bill increased

As tracked on Question 187573905, on the 18th of February I have renewed my contract with the following agreement.

 

A breakdown of your monthly bill is as follows:

Unlimited Fibre Extra Broadband: £15 per month for 24 months and then £20.99 thereafter
Line rental: £197.88 Annually Once the Line Rental Saver expires your line rental will be £18.99 per month unless you renew it.

 

However, I just noticed that in the last two bills (21 July, 21 Aug) the full price has been applied. Can you kindly sort this error out?

 

Thanks and regards

 

5 REPLIES 5
alephant
Grafter
Posts: 35
Thanks: 1
Registered: ‎15-04-2013

Re: Bill increased

And same error also on the latest bill, issued today 21 September.

smiffy1
Aspiring Pro
Posts: 192
Thanks: 71
Fixes: 1
Registered: ‎23-09-2018

Re: Bill increased

would you like to  bet you will still be asking next February  Shocked

Plusnet Help Team
Plusnet Help Team
Posts: 594
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Bill increased

Hi @alephant

 

Thanks for getting in touch and letting us know you have noticed a discrepancy on your recent invoices.

I have had a look into this and provided more details via the ticket on your account here

 

Let me know if there is anything else you need assistance with your account.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
alephant
Grafter
Posts: 35
Thanks: 1
Registered: ‎15-04-2013

Re: Bill increased

Thank you, the refund has been received and I trust that the next bills will be correct.

Plusnet Help Team
Plusnet Help Team
Posts: 1,583
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: Bill increased

 

Hi @alephant

 

Thanks for confirming, that's appreciated.

 

Based on Warwick's actions, I would expect this to be resolved, however, feel free to get in touch if there's anything else you need.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team