cancel
Showing results for 
Search instead for 
Did you mean: 

Bill increased

Highlighted
Grafter
Posts: 37
Thanks: 1
Registered: ‎15-04-2013

Bill increased

As tracked on Question 187573905, on the 18th of February I have renewed my contract with the following agreement.

 

A breakdown of your monthly bill is as follows:

Unlimited Fibre Extra Broadband: £15 per month for 24 months and then £20.99 thereafter
Line rental: £197.88 Annually Once the Line Rental Saver expires your line rental will be £18.99 per month unless you renew it.

 

However, I just noticed that in the last two bills (21 July, 21 Aug) the full price has been applied. Can you kindly sort this error out?

 

Thanks and regards

 

7 REPLIES 7
Highlighted
Grafter
Posts: 37
Thanks: 1
Registered: ‎15-04-2013

Re: Bill increased

And same error also on the latest bill, issued today 21 September.

Highlighted
Aspiring Pro
Posts: 234
Thanks: 87
Fixes: 1
Registered: ‎23-09-2018

Re: Bill increased

would you like to  bet you will still be asking next February  Shocked

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Bill increased

Hi @alephant

 

Thanks for getting in touch and letting us know you have noticed a discrepancy on your recent invoices.

I have had a look into this and provided more details via the ticket on your account here

 

Let me know if there is anything else you need assistance with your account.

 

 

Highlighted
Grafter
Posts: 37
Thanks: 1
Registered: ‎15-04-2013

Re: Bill increased

Thank you, the refund has been received and I trust that the next bills will be correct.

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Bill increased

 

Hi @alephant

 

Thanks for confirming, that's appreciated.

 

Based on Warwick's actions, I would expect this to be resolved, however, feel free to get in touch if there's anything else you need.

 

Best wishes

 

Dave

Highlighted
Grafter
Posts: 37
Thanks: 1
Registered: ‎15-04-2013

Re: Bill increased

Hi,

I am sorry to report that, while I have received the refunds, the latest bill received today does not have the discount applied.

I appreciate that the refunds are promptly paid, but surely it would be easier for everyone if I am billed the correct amount in the first place? 🙂 I think it should not be so difficult...

 

Thanks and regards

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Bill increased

Thanks for your post @alephant.

 

We're sorry to hear that this has happened and certainly agree with what you have to say.

 

I can confirm that the discount has now applied correctly and we have just refunded the missing one from this month.

 

Please let us know if you need further assistance.