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Bill increase & out of contract refund

Posts: 19
Thanks: 2
Registered: ‎29-08-2018

Bill increase & out of contract refund

I have two separate queries that I require assistance on. Firstly, for my July and August bills, I seem to have been billed incorrectly from £25.89 (new rate since CPI), to £28.12 for the month of July and £31.92 for August.

Additionally,  I have been billed £45.80 for September as an out of contract charge. I received zero notification regarding the contract coming to an end, hence my surprise on seeing this month's bill! Given the circumstances, and my intention to move to another service provider in the soon, what is the process in seeking a refund?

Community Veteran
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Registered: ‎14-04-2007

Re: Bill increase & out of contract refund

Moderators Note
This topic has been moved from Broadband to Accounts / Billing.
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Community Gaffer
Community Gaffer
Posts: 26,410
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Registered: ‎21-04-2017

Re: Bill increase & out of contract refund

Hi there,

I'm really sorry for the confusion. I've had a look and dropped you an email which you can also view online Here.

I hope this helps. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi