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After leaving my part month line rental not refunded in full?

ginchy
Grafter
Posts: 26
Thanks: 1
Registered: ‎25-01-2022

After leaving my part month line rental not refunded in full?

I left PN on Aug 8th and my contract didn't officially end until the 24th Aug so I was charged an early exit fee which is fair enough but although my part broadband charge was refunded in full the line rental portion from 8th - 25th which was £11.22 was only refunded £1.18?

 

 

2 REPLIES 2
ginchy
Grafter
Posts: 26
Thanks: 1
Registered: ‎25-01-2022

Re: After leaving my part month line rental not refunded in full?

You relied to me by email as I made a social media post so I assume it's this one?

 

Dear Mr smith, Thank you for reaching me via social media, #391721122 Ref I've taken a look into the bill for you and the correct amount has been issued back to you. There is a credit of �11.22 for line rental which does show on the bill. You can view a further breakdown of the bill under the 'charges broken down' section of your bill. Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance. Kind regards, Samantha Lindley-Birkin

 

Show me where?

 

pnetbill.JPG

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,619
Thanks: 10,177
Fixes: 1,606
Registered: ‎21-04-2017

Re: After leaving my part month line rental not refunded in full?

I’m not in the office but from what I can see looking at your screenshot, the £11.22 is a negative amount which means that you haven’t been charged this. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet