BT Sport activation

[#1]

My App status for BT Sport still says Not activated even though i have actived it?

[#2]

Morning @bwright52 

That's certainly a bizarre one.

Have you had the BT Sport app from us before or is this the first time?

[#3]

is this the first time?

[#4]

@bwright52 

Have you tried force stopping the app in your device's "Settings" menu, clearing the app's "Cache", and then re-starting the app as normal?

[#5]

Done that, the App is fine its on the website when i log onto my account and click on Add on's at the bottom where the BT Sport App still says not actived, even i have click on the link beside it and BT says its already activated.

Im using Google Chromecast not a smart phone.

(See attachment)

[#6]

@bwright52 

OK, (in your OP, you said "My App status" - so that is why I suggested that).

Similar to my previous suggestion, have you tried logging out of the BT web site, then clearing the Cache in your web browser and then logging in again?

[#7]

Done that. Still saying on the website Not activated. I can only assume Plusnet haven't updated my status on the website.

BT Sport is working fine on my Chromecast. Thanks for the help.