Already have a product change in progress error on account page

[#1]

Hello,

I get an error message when I log into my account telling me...

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

I haven't made any changes in years since I joined, please fix this!

[#2]

@andrew789 

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

(Sorry I can't be of more help, but maybe, just maybe if I point this out to PN often enough, they will do something about it.)

[#3 · Accepted solution]

Hi @andrew789

That should be fixed for you now.

Let me know if you have any further issues.

[#4]

Hi, I'm having the same issue. Recently renewed 18 Month contract, removing the Unlimited UK & Mobile package but I have this same message on my account, and the package remains?

[#5]

Hi @scotthall98,

Thanks for renewing!

That error will disappear on your next bill date when your unlimited call package is removed.

Let me know if it doesn't or there are any issues.