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Already have a product change in progress error on account page

FIXED
andrew789
Newbie
Posts: 2
Registered: ‎08-01-2021

Already have a product change in progress error on account page

Hello,

 

I get an error message when I log into my account telling me...

An error has occurred

You can't change your products for the moment, you already have a product change in progress.
 
 
I haven't made any changes in years since I joined, please fix this!
4 REPLIES 4
jab1
Legend
Posts: 17,078
Thanks: 5,470
Fixes: 254
Registered: ‎24-02-2012

Re: Already have a product change in progress error on account page

@andrew789 

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

(Sorry I can't be of more help, but maybe, just maybe if I point this out to PN often enough, they will do something about it.)

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Already have a product change in progress error on account page

Fix

Hi @andrew789

That should be fixed for you now.

Let me know if you have any further issues. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
scotthall98
Newbie
Posts: 1
Registered: ‎30-04-2023

Re: Already have a product change in progress error on account page

Hi, I'm having the same issue. Recently renewed 18 Month contract, removing the Unlimited UK & Mobile package but I have this same message on my account, and the package remains?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Already have a product change in progress error on account page

Hi @scotthall98,

Thanks for renewing!

That error will disappear on your next bill date when your unlimited call package is removed.

Let me know if it doesn't or there are any issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet