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Hi, apologies for not updating sooner.
So, last Thursday there was an MJ Quinn (‘working on behalf of Openreach’) van parked at the end of the cul-de-sac near the house, so I tapped on his window and told the driver I was here now. He hadn't even phoned. So before it had even been installed I wasn’t happy it wasn’t Openreach and not impressed no one phoned beforehand.
Anyway, told him where we would like ONT box putting and as soon as he realised it was wanted upstairs he rattled off a load of excuses saying can’t put it up in there, cable won’t reach, drum not long enough, can’t bend cable around corners etc etc then came into hall. Initially wanted to put it coming into house next to front door then saw there was no available power socket and couldn’t bend incoming cable under stair tread and around corners to plug socket. Went into pantry and said “it can go in there”, then saw no power socket available. He ran cable from telegraph pole at end of cul-de-sac to fastening outside roof near toilet window at front of house, along the front wall and then around corner, then down to almost floor level and fitted and connected it to the new CSP. He came back in and drilled into pantry from outside, then tacked cable along skirting, around pantry walls then drilled through other side of pantry wall so the cable went ‘under the stairs space’ and then back out into the hall through a hole he made, then fixed ONT box on wall and ran the power lead to a temp extension I put out. I had already unplugged router from no longer used telephone socket and he connected it up to that, then he did some test (mobile or handheld device, but didn’t show me) – then basically went, saying there was a bit of a mess on other side of wall in pantry! So, not really happy it was’t an obliging Openreach engineer but it’s now installed (albeit shoddily in my opinion, as ONT box isn’t tightly fastened to wall where cable comes out through stair wall, and it doesn’t look level, but its going to be covered by furniture anyway).
So not installed where we wanted it, wasted money on an electrician converting a single socket in the upstairs box room (he came Wednesday), emptied and moved a very heavy warddrobe then reverse when he wouldn’t fit it in box room and I had to buy a new 3m ethernet cable from Screwfix, which I knew I needed anyway. At least we don’t need to trail an ethernet cable from the box room out the door, across then landing, then down the stairs now.
Photo’s below, thanks.
