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'An error has occurred' Message on Account

peckt
Just browsing
Posts: 1
Registered: ‎03-10-2021

'An error has occurred' Message on Account

I am seeing the message "An error has occurred You can't change your products for the moment, you already have a product change in progress."

I haven't requested any changes so I am not sure why I am getting this message? It is stopping me from accessing certain parts of my account...

 

 

 

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2 REPLIES 2
dvorak
Moderator
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Registered: ‎11-01-2008

Re: 'An error has occurred' Message on Account


Moderators Note


This topic has been moved from Fibre to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 2,253
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Registered: ‎01-12-2020

Re: 'An error has occurred' Message on Account

Hello @peckt

Thanks a lot for reaching out and I'm sorry about this. The account was stuck on our end following a House Move earlier this year. You won't see this message anymore. Smiley

I've just sent you a detailed email as to what's gone on if you'd like to have a look.

 Adam
 Plusnet Help Team - Leeds