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Address lookup incorrect

AM100
Newbie
Posts: 2
Registered: ‎22-01-2023

Address lookup incorrect

I am wanting to look at the upgrade options for broadband on my account. However the address lookup is showing an incorrect address. My address is XX Hurlingham Square, Peterborough Road, London SW6 3DZ. The lookup is returning XX Peterborough Road, London SW6 3DZ. This is a valid address but not mine hence I cannot see what upgrade options are available.

3 REPLIES 3
Dan_the_Van
Aspiring Hero
Posts: 2,388
Thanks: 1,050
Fixes: 66
Registered: ‎25-06-2007

Re: Address lookup incorrect

@AM100 welcome to the forum

You should be able to find the services available to you by using your UPRN https://www.findmyaddress.co.uk/search 

HTH

Edit: suggest removing personal data from your post

Use this link https://www.broadbandchecker.btwholesale.com/#/ADSL 

AM100
Newbie
Posts: 2
Registered: ‎22-01-2023

Re: Address lookup incorrect

Thanks very helpful. I can see that FTTP is available to my telephone number.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,537
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Address lookup incorrect

Hiya, I've updated the address on your account so that it matches Royal Mail's Postcode Address File (PAF) although it looks like you've since still managed to place your order for full fibre.

Let us know if there's anything else you need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet