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Address Information Request

Adam_
Hooked
Posts: 5
Registered: yesterday

Address Information Request

Hi All,
Unfortunately for some reason the address on my bills have only shown my house number and postcode, and not the road name of my address. I have now got the address amended on the system via a telephone advisor, so that my next bill will show the road name also.

I require a utility bill dated within the last 3 months to submit for my proof of housing by January 14th, but all of the advisors I have spoken to tell me they cannot resend a bill to me with this amended address, even though my initial welcome letter shows the full line of my address including the road name, and it was an 'internal formatting error', as to why my bills do not show the full line of my address.

I saw another thread mentioning about a contract summary report, but have not been able to get this either. It sounds like this would be something dated within the last 3 months and also show my now amended address. Does anyone know how I could get a copy of this?
9 REPLIES 9
jab1
Legend
Posts: 19,352
Thanks: 6,369
Fixes: 290
Registered: ‎24-02-2012

Re: Address Information Request

Do you not have a utility bill (gas/electric) which shows your address? I may be wrong, as I am no longer with PN, but I suspect the contract summary may not have your full address on it.

John
Adam_
Hooked
Posts: 5
Registered: yesterday

Re: Address Information Request

The utility bills just show the house number and postcode. I have phoned up and had the road name added to the address yesterday, so any new correspondence will show the full address, but need something official sending urgently
jab1
Legend
Posts: 19,352
Thanks: 6,369
Fixes: 290
Registered: ‎24-02-2012

Re: Address Information Request

Fair enough, but as I say, you may find the contract notification doesn't have the address on it - I honestly don't kmow, nor how to get it.

John
mystreet1
Aspiring Pro
Posts: 149
Thanks: 59
Fixes: 2
Registered: ‎26-01-2024

Re: Address Information Request

The Post Office can, and do delivery post using only the house number and postcode.

Have you submitted the bill to whoever and asked if it is suitable?
Was a member for years, but moved from PN fttc to fttp from an AltNet. Getting 940Mb up and down. Happy to stay on here and try to help others. 
Adam_
Hooked
Posts: 5
Registered: yesterday

Re: Address Information Request

Thanks anyway
jab1
Legend
Posts: 19,352
Thanks: 6,369
Fixes: 290
Registered: ‎24-02-2012

Re: Address Information Request

Do you have a Council Tax notification - surely that has your full address?

John
Adam_
Hooked
Posts: 5
Registered: yesterday

Re: Address Information Request

Yes, I wouldn't have thought it would be an issue but the council have requested a bill showing the full address. Don't see why though as there is only 1 of that number at that postcode. Just need some kind of document with full name, address and company within the last 3 months so hoped there might be a letter or code for a document that could be sent to me via PDF immediately now that the address has been amended as of yesterday
Adam_
Hooked
Posts: 5
Registered: yesterday

Re: Address Information Request

Should have mentioned it is for Universal Credit
Mr_Paul
Seasoned Pro
Posts: 739
Thanks: 244
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Registered: ‎07-06-2022

Re: Address Information Request

@Adam_ 

Do you have a bank statement that you could use?

If you only normally get paperless statements, (like I do), you can normally download at least the past few months statements as PDFs. Even if you don't have a printer, if you can put the file on a USB stick, do you know someone else with a printer? If not, I am told that there are "Print Shops" that can print and scan documents etc, for a fee.

 

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