Account restricted

[#1]

Good Evening, noticed I hadn’t paid my bill for my broadband last night and promptly paid for it. Poor management on my behalf 😅 however my account is still saying it’s restricted despite the bill being paid, which means my devices won’t connect to the internet or browse on it.

Any help would be greatly appreciated

[#2]

Now it is saying there is a change in progress on my account yet I have had no emails regarding any form of change regarding broadband (contract etc). Just to note YouTube and social media work as normal and my hub has a blue light on it after paying the outstanding balance however I cannot access any websites on my phone…

[#3]

Updated this morning to note that service is still restricted and still an order being processed

[#4]

Hey @CammyHW 

It usually takes up to 4 hours after payment is made for restrictions to be removed; however, in this case, that has long passed. I have escalated this issue to the team so they can investigate. Once I have an update, I will let you know via a ticket on your account

[#5]

Thank you @Marsh I appreciate it

[#6]

Heya @CammyHW 

Great news! I've just heard back from the team, and everything should be back up and running now. I also sent you an email.