Account not cancelled following broadband/phone transfer
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Account not cancelled following broadband/phone transfer
30-07-2021 9:22 PM
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Re: Account not cancelled following broadband/phone transfer
30-07-2021 10:37 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account/ Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Account not cancelled following broadband/phone transfer
31-07-2021 1:22 PM
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Re: Account not cancelled following broadband/phone transfer
31-07-2021 1:43 PM
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Have you had your final bill yet?
If PN still owe you a refund if you cancel the DD it will take longer to repay you.
Re: Account not cancelled following broadband/phone transfer
31-07-2021 4:32 PM
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Re: Account not cancelled following broadband/phone transfer
31-07-2021 4:58 PM
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Hopefully a staff member will see this and intervene..
Re: Account not cancelled following broadband/phone transfer
31-07-2021 10:26 PM
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Re: Account not cancelled following broadband/phone transfer
02-08-2021 9:57 AM
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Thanks for your post @Kerrytaylorstar and welcome to our Community Forums.
I'm sorry to see your account with us hadn't closed down automatically after moving to BT for FTTP.
From what I can see we haven't received notification in Openreach systems that your broadband was moving, just your phone. I've now manually put the cancellation through now.
If you can leave your direct debit active, within the next 21 days we'll automatically generate your final bill which should be a refund of anything you've paid us since your phone line transferred away you should then see in your bank account within 5 to 10 working days following this.
Let us know if you need any further help.
Re: Account not cancelled following broadband/phone transfer
02-08-2021 11:35 PM
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Best regards,
Kerry Mead.
Re: Account not cancelled following broadband/phone transfer
03-08-2021 2:31 PM
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Great stuff @Kerrytaylorstar
Feel free to reach out if you have any further issues at all.
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