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Account downgrade

FIXED
happybunny
Grafter
Posts: 65
Thanks: 9
Registered: ‎17-09-2012

Account downgrade

Hello Plusnet

I’ve just received an email telling me my product has been incorrectly applied as a 80/20 and you will change it to up to 38.

I’m on a legacy 55/10 product and wish to remain on this.

Please can you correct your mistake.

Thanks
5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,325
Fixes: 1,602
Registered: ‎21-04-2017

Re: Account downgrade

Hi there.

From what I can see while the profile on your account is set at 55mbps you're still provisioned on 80/20 from long ago. 

I've placed an order to modify your circuit to 55/10 which should go through tomorrow. I've also e-mailed the project owner as a heads up asking to take you out of the automated process.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
happybunny
Grafter
Posts: 65
Thanks: 9
Registered: ‎17-09-2012

Re: Account downgrade

Thanks @Gandalf, appreciate the quick response and action.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,325
Fixes: 1,602
Registered: ‎21-04-2017

Re: Account downgrade

Fix

No problem and I've just had a reply back from the project owner advising that you've been taken out of the automated migration work. Thumbs_Up

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
happybunny
Grafter
Posts: 65
Thanks: 9
Registered: ‎17-09-2012

Re: Account downgrade

Great. 

The modified profile has applied and is reporting correctly my end

Capture.JPG

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,325
Fixes: 1,602
Registered: ‎21-04-2017

Re: Account downgrade

That's good to see! Let us know if there's anything else we can assist with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet