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Account downgrade

FIXED
happybunny
Grafter
Posts: 64
Thanks: 9
Registered: ‎17-09-2012

Account downgrade

Hello Plusnet

I’ve just received an email telling me my product has been incorrectly applied as a 80/20 and you will change it to up to 38.

I’m on a legacy 55/10 product and wish to remain on this.

Please can you correct your mistake.

Thanks
5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: Account downgrade

Hi there.

From what I can see while the profile on your account is set at 55mbps you're still provisioned on 80/20 from long ago. 

I've placed an order to modify your circuit to 55/10 which should go through tomorrow. I've also e-mailed the project owner as a heads up asking to take you out of the automated process.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
happybunny
Grafter
Posts: 64
Thanks: 9
Registered: ‎17-09-2012

Re: Account downgrade

Thanks @Gandalf, appreciate the quick response and action.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: Account downgrade

Fix

No problem and I've just had a reply back from the project owner advising that you've been taken out of the automated migration work. Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
happybunny
Grafter
Posts: 64
Thanks: 9
Registered: ‎17-09-2012

Re: Account downgrade

Great. 

The modified profile has applied and is reporting correctly my end

Capture.JPG

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: Account downgrade

That's good to see! Let us know if there's anything else we can assist with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team