Welcome to the forums, @KelvinHunt .When did you last make any material change to your account?
You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.
Has there been a billing event since you made that change?
Can’t change product message
It is not possible to make further changes to an account whilst some changes are still in progress. This notice will be displayed when...
A change has been made to an account which is due to happen on the next billing date, such as a change in broadband service or telephone call plan
A change to service (typically phone service options) awaiting confirmation of activation from BT Openreach
For the first of these, the message will disappear after the next billing date. For the second, intervention by a staff member will be required to check that the changes made within Plusnet's systems have been confirmed within BT Openreach's systems.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
