cancel
Showing results for 
Search instead for 
Did you mean: 

Renewed contract but getting billed for out-of-contract amount

laure
Hooked
Posts: 5
Thanks: 1
Registered: ‎05-10-2021

Renewed contract but getting billed for out-of-contract amount

Hi,

My 18 month contract came to an end on 3rd April. I renewed my contract on 2nd April for £25.99pm. However my bill dated 5th April is for £53.44. This includes a £6.99 charge for a new router which I did request. However I am unsure why my line rental + fibre charges for the month are £46.45 as I renewed before my contract ended.

Thanks for any help

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,707
Thanks: 5,204
Fixes: 419
Registered: ‎30-06-2016

Re: Renewed contract but getting billed for out-of-contract amount

@laure 

The direct debit for the full out of contract price will have been prepared before you re-contracted. You should find that the extra payment is credited against next month:s bill.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

laure
Hooked
Posts: 5
Thanks: 1
Registered: ‎05-10-2021

Re: Renewed contract but getting billed for out-of-contract amount

Great, thanks very much for your advice.