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No email received to claim my £75 cash back

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Newbie
Posts: 2
Registered: ‎17-09-2019

No email received to claim my £75 cash back

According to the small print when I signed up, I was supposed to receive this email within 10 working days of signing up.  I signed up on 28 August 2019, but I still haven't received my email.

 

Can anyone help?

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 7,976
Thanks: 944
Fixes: 387
Registered: ‎01-01-2012

Re: No email received to claim my £75 cash back

Thanks for getting in touch @Puzzled_Monkey.

From checking your account I can see the e-mail was sent this morning but to speed things up for you I've claimed the cashback on your behalf.

You should receive this within the next 30 days but if you don't let us know and we'll investigate further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎17-09-2019

Re: No email received to claim my £75 cash back

Hi Matthew,

I've checked my inbox and spam/junk folder this morning and cannot see an email from Plusnet.

So thank you for putting the claim in for me Smiley Can you tell me when I can expect to receive the money in my bank account? Or do Plusnet post a cheque?

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 7,976
Thanks: 944
Fixes: 387
Registered: ‎01-01-2012

Re: No email received to claim my £75 cash back

Thanks for getting back to us @Puzzled_Monkey

You'll receive the cheque by post within the next 30 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team