14 day cooling off period then taking 3 months services from my bank account
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14 day cooling off period then taking 3 months services from my bank account
28-11-2018 8:41 PM
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Hi
just a heads up to all the customers that read this
I was mis-sold a product from plusnet and when I spoke to the tech team to clarify that plusnets broadband would do what I required the tech lady seemed uneducated and asked me "what is a VPN". so I cancelled my broadband/telephone as it was unfit for my working from home and I wasn't prepared to gamble that it would work.
All seemed fine, I got an email to say that there was no charge as I was in the 14 day cooling off period. (10 days)
To my horror these last few weeks as I noticed that the direct debits that was supposed to have been cancelled were being taken out. 3 months in total. I quickly got online and cancelled my direct debit on my banking app then contacted PlusNet.
The call took nearly 2 hours to get through and I was told that their updated system had issues and they would send out to my address a Cheque for the services I did not receive. This deadline for the cheque was today and it never arrived.
To make things worse when I cancelled the Direct debit I got numerous TxTs and emails threatening me to restrict my services and have additional costs put onto my account as the direct debits had been cancelled.
So this was the last straw.
I have passed all the correspondences to the Ombudsman and also the research team at the BBC watchdog programme.
I have spent about 12 hours in phone calls over the last 3 months and they have gotten me no where Once the Ombudsman has dealt with this Company I will be seeking litigation
Re: 14 day cooling off period then taking 3 months services from my bank account
28-11-2018 10:01 PM
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Hello @mickeyetc,
We are really sorry for the experience you have had and saddened to hear you feel this way. We are aware that you have been affected by an issue we are currently working to resolve.
I can see that you have spoken to a colleague who has already taken the steps to resolve your complaint here.
I am sorry for any inconvenience that has been caused.
Re: 14 day cooling off period then taking 3 months services from my bank account
29-11-2018 8:01 AM
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From the information I have harvested here regarding lost payments I was told that a cheque was sent to me on 9/11/2018
I will need proof of this so that I can collate all the evidence when I take litigation. I suspect like me all the other customers have been allegedly lied to regarding payments via cheque have been sent out to the customers properties.
Re: 14 day cooling off period then taking 3 months services from my bank account
29-11-2018 8:38 AM - edited 29-11-2018 8:42 AM
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Moderators Note
This topic has been moved from Broadband to Account / Billing and removed inappropriate post
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: 14 day cooling off period then taking 3 months services from my bank account
29-11-2018 10:35 AM
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Censoring my posts now, glad I screenshot it first
Re: 14 day cooling off period then taking 3 months services from my bank account
29-11-2018 11:48 AM - edited 29-11-2018 11:59 AM
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PlusNet are still sending out TxTs/emails now this one says
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Re: 14 day cooling off period then taking 3 months services from my bank account
29-11-2018 11:50 AM
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I DO NOT HAVE AN ACCOUNT WITH YOU. I NEVER DID
10 days into the contract it was cancelled
This was over 4 months ago and still you have been trying to steal money from me
and send me lies in TxTs and emails and even worse promised me everything would get sorted from all the phone calls I have made in the last 4 weeks to no avail
Re: 14 day cooling off period then taking 3 months services from my bank account
on 29-11-2018 11:54 AM - last edited on 29-11-2018 12:01 PM by Strat
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I have further sent the emails to the Ombudsman to further show that this company is fundamentally flawed and does not treat its customers at all
The cheque has still not arrived I have had no communication with Robert *****
Now on the phone in a queue to speak to yet another Customer service agent who will say the same old lies that the countless other have said/promised.
I cant wait to see this on the TV Watchdog
Moderator's note by Dick (Strat): Insult(s) removed as per Forum rules.
Re: 14 day cooling off period then taking 3 months services from my bank account
29-11-2018 11:56 AM
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Hi @mickeyetc
This relates to the reply I provided in your other post - here is a link to it.
I would strongly advise either removing or editing you above post to remove your username for your account security.
Thanks,
MoR
Re: 14 day cooling off period then taking 3 months services from my bank account
29-11-2018 11:58 AM
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I don't give 2 flying pickles what you are saying
I do not have an account with you
if someone wants to steal my identity then fine
Re: 14 day cooling off period then taking 3 months services from my bank account
29-11-2018 12:28 PM
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Moderator's note:
Thread locked in favour of this one.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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