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voicemail issue

RickN
Newbie
Posts: 1
Registered: ‎09-05-2023

voicemail issue

Hi. I recently became a customer of yours and I am very satisfied.

However, I find it very irritating that I have to listen to the caller's number being announced (very slowly!) before I listen to the message. Generally I know who called from my call history and even if I don't the caller will usually announce who they are when leaving a message, so I just want to get on and hear the message.

Can Plusnet provide an option to turn it off?

Cheers!

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1 REPLY 1
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: voicemail issue

Hey there @RickN the only way you can cut the monotonous bit before the message is to use a custom answering machine. We can't change the BT one unfortunately.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team