no sim card

[#1]

still havent recieved my new sim card although emails say i have ! been on the phone for 1hr 20 mins now still NO one answers , terrible service 

[#2]

Hi there Graham1797, sorry to hear there's a bit of a queue on the phone. 

If you haven't managed to speak to someone about this yet, please do feel free to send me a PM and I can look into this for you.

In future, if there's a wait on the phone, we can always provide support via the Live Chat feature on our website, or on Facebook or Twitter, too.