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Lost sim. How to get replacement?

Posts: 1
Registered: 20-01-2017

Lost sim. How to get replacement?

I lost my SIM card. How can I get a replacement with the same number and contract on it?

Posts: 640
Thanks: 123
Fixes: 8
Registered: 06-01-2017

Re: Lost sim. How to get replacement?

Is a family member or a friend with Plusnet Mobile?

If so then ask to borrow their mobile phone and call them (for free) by dialing 500 from their mobile.


Nobody else using Plusnet Mobile, no problem, call then 0800 079 1133 from any phone.


Note: You can only call between 7.30am - 10pm, but that is every day.


Alternatively, you can contact them at

Plusnet Alumni (retired) RobertHenry
Plusnet Alumni (retired)
Posts: 14
Fixes: 2
Registered: 15-12-2016

Re: Lost sim. How to get replacement?

Hi samben,

If you give us a call on 08000791133, contact us on live chat via our website, or send us a private message on here, we'll order you a new SIM. The contract and number will remain the same, no worries!

 Robert Henry
 Plusnet Help Team
Posts: 3
Registered: 30-08-2017

Re: Lost sim. How to get replacement?

my new sim card hasnt arrived been on the phone for an hour now no one answering !!!!

Plusnet Help Team
Plusnet Help Team
Posts: 304
Thanks: 56
Fixes: 15
Registered: 13-07-2017

Re: Lost sim. How to get replacement?

Hello Graham1797,


I've replied to the thread you created about this topic, but just to reiterate, if you haven't managed to speak to someone about this yet, please do feel free to send me a PM and I can look into this for you.

 Michael Williams
 Plusnet Help Team