no signal to take a call our make one

[#1]

keep having a X next to my signal bar can not  make a call our get one it is bad / as my wife is the account holder  for both sims it is good we have duel sim phones and yes had them for over 6 months so that is not the problem / you use BT (EE) as your mobile network my mother in law has phoned 10 times on both mobile phones on plusnet numbers had to ring on O2 number thank u for 2 sim phones

[#2]

So you have bought dual SIM phones, the EE service doesn't cover your home address but O2 does. Your reason for this post is?

From the title of this topic do you consider it to be the responsibility of Plusnet to check reception everywhere you plan to use your phone?

[#3]

Hi @firebird1000, thanks for getting in touch.

I am sorry to hear you are experiencing issues with your mobile service. We'd be happy to look into this for you, we would just need to pass some security questions. Would you be able to get the account holder to private message us the 5th and 14th characters from your security question as well as the last 2 digits from your sort code and account number.

Regards

[#4]

duel sim phone means i dont have to take 2 mobiles out it is all in one and worked great until a bit back my son is on ee and works ok  it just seams that 2 duel sim mobile phones can not be wrong / put the sim in my sons phone same thing happens/

[#5]

Just to clarify, are you saying that an EE user in the same location as you, is getting better coverage than your PlusNet device?

If so, it would suggest that your son is using EE 4G-calling which does allow for additional coverage in some areas.

[#6]

yes he does get better signal and no he is not using 4g calling as my sons mobile  phone is unable to use that setting as pay as u go and the phone does not let u

[#7]

Although Plusnet mobile does use the EE network, it doesn't have access to all the frequencies that direct EE subscribers enjoy, hence the variation in performance under some circumstances (and lower price!)

(Not always a lose-lose scenario, just back from a holiday in NE Wales and in several locations my Plusnet mobile signal was consistently better than my friend's Tesco (O2) mobile signal, which was sometimes non-existent.)

[#8]

i have been out and could not ring my wife our son as it went right to answerphone not been able connect to the wife/ we both have no signal bar on the in side our out side of the house  / it seems not fit for purpose on both sims / good thing for duel sim phones as i would stuck miles a way from home

[#9]

Caveat Emptor!

[#10]

Sorry to see you're still having issues.

Feel free to PM us your details if you'd like us to take a look into this for you.

[#11]

I have to agree with Baldrick.

Due diligence has to be excercised. I don't know when your contract started with PN Mobile or whether it's a one month or x month minimum term. However, you have/had 14 days to discover that the signal was inadequate and could have cancelled within that period. BT Mobile even offer a 30 day try it period.

I am in a poor reception area and to find an operator that worked it was simply a matter of obtaining some free payg sims from various and trying them. No need to pay anything. I tried PN Mobile and also found the mobile service in my area (that's not PN's fault)non existant, I cancelled the account within a couple of days.

If 02 works, then use them.

[#12]

Indeed - or accept that if you want additional facilities & services to help with indoor or rural coverage, then those come with cost implications.

[#13]

Good afternoon  firebird1000

Just a thought you may have done it already but have you set up the APN setting for SIM 2 on your dual band phone if that's the one you are using the PlusNet sim in

You have to set each for the different providers and some dual sim phones only allow you to set 4G to one sim

These are the PlusNet setting

1. Go to Menu > Settings > Wireless & Networks (or More) > Mobile Networks > Access Point Names > Menu > New APN

2. Without changing any other settings, type in the following info:

   Name: EE Internet
   APN: everywhere
   Username: eesecure
   Password: secure
   MMSC: http://mms/
   MMS Proxy: 149.254.201.135
   MMS Port: 8080
   Authentication type: PAP
   APN type: If there's a choice, choose internet+mms. If the keyboard appears, type *

3. Tap Menu, then Save

Brian A