network down again?
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network down again?
13-02-2019 2:04 PM
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unable to make calls in CT12 Ramsgate yet again... texts and internet work fine can't call out on either of my sims
Re: network down again?
13-02-2019 2:08 PM
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This is becoming a bit of a joke now...
Re: network down again?
13-02-2019 2:14 PM
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Is this a regional issue? I'm having the same problem in central London.
Data and SMS are fine but I'm unable to make or receive calls.
Re: network down again?
13-02-2019 2:16 PM
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Hi Guys
Is this the norm?
Was half way through a telephone interview when it cut me off!
Not had the sim a full day and already problems.
Think i maybe cancelling.
Re: network down again?
13-02-2019 2:18 PM
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Can't make or receive calls either. Yet again. This keeps happening and it's getting ridiculous
Re: network down again?
13-02-2019 2:22 PM
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Same here. I made my last call at about 9 am and haven't tried to use it since. The line is down so cannot receive or make calls.
Anybody know what the official story is from PlusNet ?
Re: network down again?
13-02-2019 2:23 PM
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Re: network down again?
13-02-2019 2:28 PM
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Here in North London the same problem.
Any idea when this will be fixed?
Re: network down again?
13-02-2019 2:54 PM - edited 13-02-2019 2:58 PM
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Hi guys, thank you for getting in touch and I'm sorry to hear you're having difficulty when trying to use your mobile services. We are aware some customers are experiencing these issues and are working hard on a fix. Updates regarding the ongoing issue can be found here.
Re: network down again?
13-02-2019 2:56 PM
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Mine is now working again
Re: network down again?
13-02-2019 3:19 PM
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Phone now working again since about 2.45 pm
Re: network down again?
13-02-2019 3:20 PM - edited 13-02-2019 3:41 PM
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@Paul51 wrote:
Hi Guys
Is this the norm?
Not quite [ Theres usually no mention on the status page.
I am aware of at least 3 issues in the last month - you can see a number of them reported here - and I'm currently a low usage person who often uses my backup sim when a phone is likely to be NEEDED
- including an 'unreported' on the status page major outage trashing everything last Thursday while I was waiting for a call.
Apparently all EE out - yet people could contact me on ASDA sim long before PN was working again - as they did.
It seems to be at harfly a month goes by without issues often multiple, - texts will be slow going through, connection lost for significant periods or actual major outages - all unreported on the status page.
Old backup phone with ASDA PAYG sim generally carries on working through these PN issues, or at worst loses connection for very short periods then quickly all back OK
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Re: network down again?
on 13-02-2019 3:55 PM - last edited on 14-02-2019 4:58 AM by Mav
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I totally agree with RobC
And you can never obtain any information about what actually was went wrong because the technical crew are in France
Also the link SammyM put on above does not work .
My dual sim phone with a payg Three sim is what everyone needs
Brain A
Moderator's note by Mike (Mav): Post released from Spam Filter.
Re: network down again?
13-02-2019 6:54 PM
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Is there still a problem with calls or has it been resolved? I'm been having problems sending texts as well.
Re: network down again?
14-02-2019 5:02 AM
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@Anonymous wrote:Also the link SammyM put on above does not work
@Anonymous
You should find the Mobile Status if you click on the Mobile icon.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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