Mobile data usage not updating
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Mobile data usage not updating
Mobile data usage not updating
24-01-2019 8:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For a while I've noticed that my data usage isn't updating on my account homepage, and shows I still have my full monthly allowance left to use. Usually this updates after a day or 2 and then seems to start working again, but I'm well into the monthly cycle and it's still stuck. If I view my historical usage it gives me the full breakdown as expected, but it's a pain to have to do this every time. Anyone else seeing anything similar?
Re: Mobile data usage not updating
24-01-2019 12:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @danbie,
We are sorry to hear you are experience this issue and would be happy to investigate this further for you.
Please can you DM @MatthewWheeler your mobile number and full name, he can look into this further for you.
Re: Mobile data usage not updating
31-01-2019 6:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I messaged the person you suggested, which was a waste of time. I'm now starting to think that the data usage summary on the user homepage only counts down in 1GB decrements. Is that the case? If so, then that's pretty useless if you need to see exactly how much data you have left without going into the full breakdown and adding it all up every time. The summary shows me to the second how many minutes I've used, so why doesn't it offer a similar level of accuracy when it comes to data?
Re: Mobile data usage not updating
31-01-2019 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@danbie Apologies for the delayed response.
I've picked up your PM and responded to it
Re: Mobile data usage not updating
14-02-2019 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So 3 weeks and no meaningful help or advice on this. Sending a PM to whoever was a waste of my time, so thanks for that.
Re: Mobile data usage not updating
14-02-2019 2:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apologies for the delayed response.
I've raised this with the relevant people and they've advised that the usage on the website goes down in 1GB increments so the website is working by design.
If you want more accurate usage we'd recommend installing our app
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page