mobile network access
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- mobile network access
mobile network access
22-08-2023 1:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have no mobile network so cannot use my samsung. have switched off and taken sim out then restart after a break but no joy. trying to get help from plusnet but again no joy ???any advice
Re: mobile network access
22-08-2023 1:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Has your SIM and Samsung (together) EVER worked at your location, or are you trying one or other for the first time ?
Re: mobile network access
22-08-2023 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
worked fine until now..... new issue without warning
Re: mobile network access
23-08-2023 7:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey there @Ll0 sorry to hear you are having issues. Please can you try the below for me?
Turn air plane mode on and off; you can find this easily within the settings of your handset.
Reboot the handset. (you do so by turning the handset off, taking the SIM out, putting the SIM back in and turning the handset back on)
Ensure all updates are complete (this includes both handset updates and carrier settings)
Try the SIM in a different phone. If you're unable to do this then please try a different SIM in your phone.
Manually connect to the network
Re: mobile network access
24-08-2023 11:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks but think i just got unregistered...... especially as i tried all those things with no effect. So changed provider as Plusnet gone down the pan
Re: mobile network access
25-08-2023 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page