cancel
Showing results for 
Search instead for 
Did you mean: 

iphone 7 - No mobile Data or calls randomly

mikedoh
Grafter
Posts: 33
Thanks: 3
Registered: ‎25-04-2017

iphone 7 - No mobile Data or calls randomly

Hi, 

 

Hope you can help, im on the latest ios 12.4 and oive the last couple of days im constantly losing my service on my iPhone.

I get a message : 

"Your mobile phone cannot make or receive calls or access mobile data until it has been updated" 

And then

"Mobile Data Update Failed"

Is there a carrier update to fix this. I reset the phone and it fixes it for a short time then happens again. I've reset network settings and re installed IoS and its still happening.


Also logging with Apple but wonder if anyone had this error?

Thanks

Mike

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 14,685
Thanks: 5,482
Fixes: 392
Registered: ‎30-07-2007

Re: iphone 7 - No mobile Data or calls randomly

I quick google seems to indicate it's a known issue with some iPhones https://www.payetteforward.com/iphone-cellular-update-failed-heres-why-fix/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mikedoh
Grafter
Posts: 33
Thanks: 3
Registered: ‎25-04-2017

Re: iphone 7 - No mobile Data or calls randomly

Thanks MisterW, I've tried all them and failed.

 

Apple have acknowledged the problem :

https://support.apple.com/iphone-7-no-service

 

But my model isn't listed as its the A1778. Apple have just quoted me £360 for a repair for a hardware fault! The phone is only 2 years old. Not sure what i can do now, surely a phones hardware shouldn't be failing after 2 years.