Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Our low-cost broadband on its own
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
Very sorry to hear you feel this way, Shep41. This shouldn't be the case at all. I'm especially puzzled as our billing process is entirely automated, so things like this shouldn't happen.
If you'd like me to investigate further, please feel free to drop me a message here with some account information.