Voicemail Greeting
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- Re: Voicemail Greeting
Voicemail Greeting
27-10-2017 11:44 AM - edited 27-10-2017 11:44 AM
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I called the voicemail number (555) to turn it on, but the only option it gave me was to record my own message!
I didn't want to do that so I now have a blank voicemail message and no way to change it back to the default greeting.
I’ve tried codes posted on other threads to help with the same problem however the codes don’t work.
Has anyone managed to set voicemail to a default greeting? Seems like a basic feature, I’ve used it on Vodafone, O2 etc.
For some reason I can’t IM staff on here and no agents are ever available for livechat. Starting to think Plusnet was a mistake...
Re: Voicemail Greeting
27-10-2017 12:01 PM
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Hi Customer2!
Thanks for getting in touch!
When you sign up with us, your Voicemail service will already be enabled and a default greeting will automatically be set. In order for this to be reverted back to default, we would have to send this across to our Operations Team.
In order to send us a Private Message, you do first have to send a public post (which you have done), and ensure that your email address has been verified.
- Rebeka
Re: Voicemail Greeting
30-11-2017 2:33 PM
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Re: Voicemail Greeting
05-12-2017 12:44 PM
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Hi PaulaBull,
If you haven't already, send a PM to myself or another member of the team and we'll get this sorted!
- Charlie
Re: Voicemail Greeting
05-01-2018 7:03 PM
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Hi, I have the same problem. Would like to revert my greeting back to the default. Thanks
Re: Voicemail Greeting
05-01-2018 7:34 PM
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Hi @cheyes98! Thanks for getting in touch.
I'm really sorry to hear that you're having an issue with your Voicemail.
As mentioned above, I'll need to pass this over to our Operations Team so they can reset it for you.
So I can access your account and arrange this, please send me a private message containing the mobile number!
Thank you
-Oli
Re: Voicemail Greeting
04-04-2018 10:08 PM
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Oh my goodness I am having the same problem - there doesn't appear to be an option in the voicemail settings to revert to the standard message.
Please can someone sort this out for me - I spent over half an hour on the telephone to your customer services team being told it was a problem with my iPhone. This is not a good start!
Re: Voicemail Greeting
01-05-2018 8:15 PM - edited 01-05-2018 8:19 PM
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When you originally dial your voicemail, you to are immediately asked to record your own greeting, which I have never done before and don’t wish to do now.
Unfortunately, like those above, I now have no standard greeting it just rings out and says,
“. . . afterwards you can edit your message by pressing the hash key”
And then beeps.
I think this would catch many of my callers out and they may not leave a message as a result.
f there is an option to revert this to some kind of standard greeting like,
“You have reached the Plusnet voicemail of XXXXXX, please leave a message after the tone, afterwards you can edit your message by pressing the hash key”
Then I would like to arrange that as soon as possible please.
How do I go about this?
Is it still the same process as before, to send a PM to one of the Plusnet advisors in this thread?
Re: Voicemail Greeting
02-05-2018 8:01 AM
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Hi KeanosMagicHat,
Thanks for getting in touch with us!
If you could send me a Private Message with your details, I can send this over to our Operations Team to request the default greeting to be reverted back to default.
- Rebeka
Re: Voicemail Greeting
02-05-2018 9:40 AM
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Re: Voicemail Greeting
07-05-2018 4:45 PM
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So, for those who find themselves in the same situation, I can confirm that Rebeka above has sorted the issue for me and my voicemail has reverted to the original greeting of,
“You are through to the Plusnet Mobile Voicemail . . .”
Thanks again.
Re: Voicemail Greeting
08-05-2018 7:46 AM
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Hi KeanosMagicHat,
I've yet to receive this update directly from our Operations Team however, I'm glad that this is all up and running for you now.
If you have any further questions, don't hesitate to get back in touch with us.
- Rebeka
Re: Voicemail Greeting
12-06-2018 1:47 PM
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I would also like to change the voicemail greeting back to the default.
Re: Voicemail Greeting
12-06-2018 5:12 PM
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Hi there @atul thanks for getting in touch!
If you haven't already, drop any of us mobile staff members a private message and we'll be able to arrange this for you!
You'll just need to go on the profile and find the private message option
Thanks
-Oli
Re: Voicemail Greeting
15-06-2018 4:29 PM
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And another new customer who would like to revert to the default Plusnet greeting.
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