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Using voicemail whilst abroad

plazmaduck
Dabbler
Posts: 12
Thanks: 1
Registered: ‎16-01-2018

Using voicemail whilst abroad

As the title suggests, I'm struggling to reach the voicemail centre whilst in Greece. Usually I just tap the notification, but nothing happens and I get cut off. I've tried searching on here and tried 555 and +44 7870020555, dialling my own number, even 1571 but nothing is working.
Any suggestions welcomed.

4 REPLIES 4
plazmaduck
Dabbler
Posts: 12
Thanks: 1
Registered: ‎16-01-2018

Re: Using voicemail whilst abroad

Unimpressive service Plusnet!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,681
Thanks: 7,018
Fixes: 1,171
Registered: ‎21-04-2017

Re: Using voicemail whilst abroad

I don’t believe 555 would work from abroad nor would 1571 as that’s voicemail for a landline. 

00447870020555 should though. Do you have roaming turned on? Can you call other numbers?

[edit]

Reading Here not all roaming carriers support our voicemail service so worth bearing in mind. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
plazmaduck
Dabbler
Posts: 12
Thanks: 1
Registered: ‎16-01-2018

Re: Using voicemail whilst abroad

Hi Gandalf, roaming is on and I've always been successful when just clicking on the notification. For some reason it just will not connect using any of the numbers or methods I've mentioned. Calls and texts are working fine.

plazmaduck
Dabbler
Posts: 12
Thanks: 1
Registered: ‎16-01-2018

Re: Using voicemail whilst abroad

Time to give up. Plusnet clearly aren't going to help me. Embarrassing customer service...