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Using phone while abroad

Wilson
Newbie
Posts: 3
Registered: ‎28-04-2023

Using phone while abroad

I am due to go away, can I use my minutes data and txts in my allowance while I'm abroad. Or will I have to pay extra
4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 15,292
Thanks: 5,863
Fixes: 421
Registered: ‎30-07-2007

Re: Using phone while abroad

@Wilson  if you're going to a 'Roam like at Home' destination, see here https://www.plus.net/help/mobile/roam-like-at-home/ then yes. Otherwise you will incur charges as defined here https://www.plus.net/help/mobile/roaming-and-international-calls/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Wilson
Newbie
Posts: 3
Registered: ‎28-04-2023

Re: Using phone while abroad

Thankyou, off to Tenerife (spain) so should be ok
MisterW
Superuser
Superuser
Posts: 15,292
Thanks: 5,863
Fixes: 421
Registered: ‎30-07-2007

Re: Using phone while abroad

Yep, should work in the Canaries , although there was a post a month or so ago about a problem https://community.plus.net/t5/Mobile/Roaming-in-Tenerife/m-p/1912076 . Doesnt seem to be any follow up so I can only assume it was a temporary issue

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

DT1
Newbie
Posts: 1
Registered: ‎01-05-2023

Re: Using phone while abroad

Pity the 3 customer service people I spoke to before we left for the USA didn't know that.
I was assured 3 times that my 'home' mobile data would work here and once that was used up I could buy mote with an add on package.
Luckily we can use WiFi.
The mobile data when turned on, runs up costs (we hit our price cap on day 1 of the holiday when though mobile data was turned off) but doesn't let me do anything.
I temporarily increased the limit, tried to use Maps, with no luck.
So have reduced the limit again and given up.
Unless someone knows a solution.