Unhappy with the customer

[#1]

I have been trying to contact you for the activate a replacement sim for 5 days now and all I keep getting is we are really sorry for the inconvenience caused, which is fine but I hope I won't be getting charged this month

[#2]

Hi there @Lisad,

Thanks for getting in touch with us.

I am very sorry to hear you are having trouble with the activation of your sim card. Please accept my sincerest apologies for the frustration caused to you.

There is a known issue that is causing some sims to be unable to activate. So we can investigate and help resolve matters please provide the following via PM:

- Your full name and confirmation you are the account holder

- Your full address with postcode

- Your Plusnet mobile number

Once we have passed security with you, we will be able to discuss this further.

Thank you.

[#3]

@Mads
Is it causing ‘some sims to be unable to activate’? Or is it ALL sims? When calling customer services I haven’t given them any of my details and yet I’m being told SIM cards can’t be activated?

[#4]

Hi @Ad3,

I'm sorry to hear about your recent experience with our team and I apologise for the inconvenience caused.

We are working on this issue with our incident management team presently, however, to clarify the issue  is only affecting some sim cards and not all.

Please let us know if there is anything else we can help you with.