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Calls and texts not working in Bulgaria

JPL64
Newbie
Posts: 3
Registered: ‎26-02-2019

Calls and texts not working in Bulgaria

Recentjy joined Plusnet mobile. Taken phone to Bulgaria. Gets connected to Vivacom no problem, but when I try to make calis, a message says outgoing calls are barred. Friends can’t call me, and I can’t send or receive texts. Online chat no use - suggested it was a handset problem. Never had a problem with EE. Any ideas? I have also e mailed customer service, but got no reply. Can’t call, as calling is barred! Very frustrating.
6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 10,734
Thanks: 3,183
Fixes: 238
Registered: ‎30-07-2007

Re: Calls and texts not working in Bulgaria

It could be that PN don't have a roaming agreement with Vivacom. Try manually connecting to one of the other networks, I think there are 4 networks in Bulgaria.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

JPL64
Newbie
Posts: 3
Registered: ‎26-02-2019

Re: Calls and texts not working in Bulgaria

Thanks MisterW. I have tried other networks but could get no service at all. In my online chat with Plusnet they did not suggest that have no partnership, and Bulgaria is listed in the list of “Roam like at home” countries.
MisterW
Superuser
Superuser
Posts: 10,734
Thanks: 3,183
Fixes: 238
Registered: ‎30-07-2007

Re: Calls and texts not working in Bulgaria

In that case, if you can't call support, then you need to persevere with online chat or wait for one of the forum PN help team to respond to this thread. You certainly should be able to roam in Bulgaria!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,105
Thanks: 8,709
Fixes: 1,407
Registered: ‎21-04-2017

Re: Calls and texts not working in Bulgaria

Hi there.

If you can PM me your account number I'll be happy to check things are set correctly on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
JPL64
Newbie
Posts: 3
Registered: ‎26-02-2019

Re: Calls and texts not working in Bulgaria

How do I PM you
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,105
Thanks: 8,709
Fixes: 1,407
Registered: ‎21-04-2017

Re: Calls and texts not working in Bulgaria

There should be a send private message button on my profile but if you click on this link: https://community.plus.net/t5/notes/composepage/note-to-user-id/45633 that should take you directly to the page where you can PM me. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team