cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to login to mobile account

Highlighted
Hooked
Posts: 5
Thanks: 1
Registered: ‎07-03-2020

Unable to login to mobile account

Is there a problem with the online site. I have tried to login on three different devices, using four different browsers. I have also tried deleting evrything from the cache, including all history. I have also enabled cookies each time. When I try to login to my, or my wife's account, I get the message:

"Your session has expired because you were inactive for too long. Please log back in. If this problem continues to happen please check you have enabled support for cookies. Please consult your browser help for information on enabling cookies."

18 REPLIES 18
Highlighted
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎04-11-2009

Re: Unable to login to mobile account

I'm getting the same - so its not just you mate.

 

Must be a problem on some webserver in PN towers.

Highlighted
Aspiring Pro
Posts: 677
Thanks: 43
Fixes: 4
Registered: ‎04-09-2008

Re: Unable to login to mobile account

Tried this morning - still getting the same message on two different browsers and two different PCs.

Highlighted
Hooked
Posts: 5
Thanks: 1
Registered: ‎07-03-2020

Re: Unable to login to mobile account

Thanks both. Yeah - I tried again last night too. Do Plusnet monitor this, and therefore, are they likely to do something about it? I feel like it's probably pointless calling them, as a customer service agent is unlikely to resolve.

Highlighted
Grafter
Posts: 37
Thanks: 5
Fixes: 2
Registered: ‎11-11-2018

Re: Unable to login to mobile account

Had the same, clearing cookies didn't work.  Ran CCleaner and it seems OK now.  Must have been something that was dropped into the browser by the site that simple measures wouldn't clear.

Highlighted
Hooked
Posts: 5
Thanks: 1
Registered: ‎07-03-2020

Re: Unable to login to mobile account

Thanks molerat, but I think it may have just been a timing thing with you. I've done nothing else at all, but it works now. They must have fixed it.

Highlighted
Hooked
Posts: 5
Thanks: 1
Registered: ‎07-03-2020

Re: Unable to login to mobile account

.....but only on safari and chrome - not on firefox???

Highlighted
Aspiring Pro
Posts: 677
Thanks: 43
Fixes: 4
Registered: ‎04-09-2008

Re: Unable to login to mobile account

Still no good in MS Edge or Chrome  😚

Highlighted
Grafter
Posts: 37
Thanks: 5
Fixes: 2
Registered: ‎11-11-2018

Re: Unable to login to mobile account

Not working in FF again but still OK in IE.

Highlighted
Rising Star
Posts: 70
Thanks: 8
Fixes: 1
Registered: ‎08-08-2018

Re: Unable to login to mobile account

I also can not login to my account. 

I have cleared cache and cookies with CCleaner but still no success.

Highlighted
Grafter
Posts: 37
Thanks: 5
Fixes: 2
Registered: ‎11-11-2018

Re: Unable to login to mobile account

Well, it is working fine for me now in FF and IE.  How long it will last is another matter.  It must be something at PN's end that is causing it.

 

edit :  That didn't last long !!

Highlighted
Newbie
Posts: 1
Registered: ‎11-03-2020

Re: Unable to login to mobile account

Does anyone from Plusnet read these forums?  I'm still unable to login to my mobile account but my broadband account is fine. Just tried calling them but they're very busy!

Highlighted
Grafter
Posts: 37
Thanks: 5
Fixes: 2
Registered: ‎11-11-2018

Re: Unable to login to mobile account

Been working OK for me in FF all day today - not that it is worth looking at as, according to the account, I have 0MB of 0MB left, used 0 of 0 minutes and 0 of 0 texts. Clicking on the  usage link tells a different story as does the app.  I also have no payment method set up.  This is my second account and has been a mess from day 1.

 

edit : Spoke too soon again !

Highlighted
Rising Star
Posts: 64
Fixes: 1
Registered: ‎30-10-2007

Re: Unable to login to mobile account

Same problem. Cannot log in using either Safari or Firefox. When is this going to be sorted out?

Highlighted
Newbie
Posts: 2
Registered: ‎12-03-2020

Re: Unable to login to mobile account

Same here - tried FF, Chrome, Edge...