Unable to access 4G services whilst roaming
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- Re: Unable to access 4G services whilst roaming
Re: Unable to access 4G services whilst roaming
25-05-2022 7:25 PM
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Hi Jakub,
I'm really sorry that you've had issues getting 4G roaming too.
Would you be able to PM me the following details here https://community.plus.net/t5/Mobile-Tech-Help/Unable-to-access-4G-services-whilst-roaming/m-p/18715... so I can get it added to the investigation?
If you're not able to PM, let us know and @JonoH should be able to gift you the permission.
Re: Unable to access 4G services whilst roaming
27-05-2022 10:19 AM
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Re: Unable to access 4G services whilst roaming
27-05-2022 10:36 AM
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You should be able to PM now. Our resident forum dev has kindly gifted you the permission.
You'll just need to go into my profile by clicking on "Gandalf" then you'll see a button "Send Private Message"
Re: Unable to access 4G services whilst roaming
28-05-2022 8:33 AM
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Re: Unable to access 4G services whilst roaming
30-05-2022 2:28 AM
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Now in UK I can only choose plusnet as my network and I only get 3g coverage despite living in a good 4g area. I used to be able to get amongs other 4gEE network to select and thus force it be on 4g , but not any more .. any thoughts?
Re: Unable to access 4G services whilst roaming
30-05-2022 7:58 AM
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I’m here until Friday so I can share details if needed.
Re: Unable to access 4G services whilst roaming
30-05-2022 9:37 AM
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@JakubJakub, Sorry for the delay. I wasn't in the office over the weekend and it looks like we were thin on the ground. I've passed the detail you've given across to our second line support team to help with the investigation.
As soon as I know more, I'll let you know. Really sorry for the issues you've had while you were away. Incidentally, I'm off to Belgium in August, so it'd be interesting to see if I get 4G.
@tattycakes, Really sorry for the problems and I hope you're having a good time in Norway nonetheless. Can you PM me the details from here https://community.plus.net/t5/Mobile-Tech-Help/Unable-to-access-4G-services-whilst-roaming/m-p/18715... so I can raise it with the right people?
Re: Unable to access 4G services whilst roaming
01-06-2022 4:58 PM - edited 01-06-2022 5:01 PM
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Same issue for me last weekend in Germany, will PM details.
Account ref/mobile number: in PM
Dates you were away: 27/05 - 29/05
Issue that occurred: No higher than E/2G available
Location: Hamburg, Germany
Make and model of handset: iPhone 13 mini
Software version: iOS 15.4.1
edit: No permission to send PM - can someone do the honours please?
Re: Unable to access 4G services whilst roaming
06-06-2022 10:38 AM
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Hi @hokers, you need to make at least 3 posts to send a PM. Feel free to message me when you're able to.
Re: Unable to access 4G services whilst roaming
06-06-2022 10:53 AM
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Well here I go spamming the thread to reach the post threshold in that case.
Re: Unable to access 4G services whilst roaming
06-06-2022 10:54 AM
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Apologies in advance.
Re: Unable to access 4G services whilst roaming
08-06-2022 12:35 PM
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We have the same problem. My wife and I drove to Italy at Easter and came back last week, we both have iphone 7, both using plusnet and the settings are the same. Wherever we went the phones automatically connected to the same network but every time mine was 4g whilst my wife's was 3g.
Re: Unable to access 4G services whilst roaming
08-06-2022 12:41 PM
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Hi there @bestregards, I'm sorry that's been an issue for you too. Could you PM me with your full name and mobile number too please?
Re: Unable to access 4G services whilst roaming
08-06-2022 1:03 PM
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Might you share the first 5 digits of the phone numbers here please? It would be interesting to see who are the original network owners for each - the same or different?
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Re: Unable to access 4G services whilst roaming
08-06-2022 1:13 PM
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The number that gets 4g is 07460 and the one that gets 3g starts with 07415
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