Trying to cancel

[#1]

I was trying earlier to cancel my contract and the person from customer service in charge, after giving all the details he couldn't find my account which is impossible since i am using this network for several months already.
I really need some help if there is any other way to cancel it as soon as possible as i want to change for a different network. Thanks

[#2]

Are you asking about mobile or broadband

If broadband you don't cancel but get your new supplier to take over the line assuming it isn't Virgin Cable

Again assuming it is broadband have you checked the cancellation charges

[#3]

Thank you for reply. I was asking about the mobile cancellation.

[#4]

Moderator's note by Dick (Strat) Topic moved to a more appropriate board.

[#5]

Several months? Are you a life(?) mobile user?

[#6]

Sorry, are you trying to help or just ask nonsense questions? Of course i am a user since i am posting here. I just need to find a way to cancel this sim as i am not happy at all with the service, and on top the guy from customer service sounded like he actually doesnt want to cancel it. There has to be a way, its impossible when after i give all my details including my address the guy said he can't find the information. Really bad system and really dissapointed !

[#7]

Hi @bel900311, 

I'm sorry to hear this has been the case. If you could send me a private message with your details, I'll certainly look into this further and I'll do all I can to help. -Ashleigh

[#8]

If that reply was to me @bel900311 then it was a genuine question but as you seem a bit ignorant I'll leave you to it?

[#9]

Im sorry if that didnt sound nice, anyhow that wasnt my point. I just wanted to sort out this problem.
Considering the fact that im posting here, i might obviously be a user and im not doing if for fun. Anyway thank fot your intention. My issue its been sorted out