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Still receiving bill notifications years after closing my account!

Wifnesian
Newbie
Posts: 1
Registered: ‎10-10-2023

Still receiving bill notifications years after closing my account!

It’s been years since I’ve had a Plusnet account, despite this every month around the 24th I get an email informing me they are taking £7.50 from my account.

 

Nothings ever taken so I’m pretty sure it’s a ghost in the machine, I’ve tried replying from the email, logging in fails because the mobile number no longer exists 🤯

 

any advice on how I can stop these annoying notifications?

1 REPLY 1
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,543
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Still receiving bill notifications years after closing my account!

Hey there @Wifnesian  I have popped you a PM over to get this sorted.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team