Still being charged after moving number
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Still being charged after moving number
21-02-2024 5:28 PM
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As requested by Plusnet, I moved my mobile to an alterantive provider. However, I'm still being charged. When logging in online it won't provide me access to my account to ensure it has been cancelled. Instructions are to ring 0800 079 1133, but this is permanently engaged.
I'm owed a refund for two months now.
Re: Still being charged after moving number
22-02-2024 2:16 PM
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I also have this problem. I moved mobile phone to another supplier months ago and I am still being billed. The numbers of the website don't work and there is no other forum to contact customer services. Absolutely shocking.
Re: Still being charged after moving number
24-02-2024 3:30 PM
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Re: Still being charged after moving number
24-02-2024 4:18 PM
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Re: Still being charged after moving number
24-02-2024 5:10 PM
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Re: Still being charged after moving number
27-02-2024 7:35 AM - edited 27-02-2024 7:35 AM
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Click on SammyM's profile and there is a private message function.
Re: Still being charged after moving number
29-02-2024 1:58 PM
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Also in addition to my last message that number doesn't work!!!
Re: Still being charged after moving number
29-02-2024 1:59 PM
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I PM'd you have spoken to various people and have been told to ring the number that doesn't work!!
0800 079 1133
Re: Still being charged after moving number
29-02-2024 2:05 PM
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It does, @Andyt2 - I've just dialled it.
Re: Still being charged after moving number
12-03-2024 12:17 PM
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Doesn't work for me constantly "User Busy"
Re: Still being charged after moving number
12-03-2024 12:26 PM
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Weird @Andyt2 - just dialled it from my mobile with no issue.
Re: Still being charged after moving number
10-04-2024 1:00 PM
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same happening to me. They now owe me 3 months refund.Managed to speak to someone 2 wks ago who assured me the account would be cancelled but yet another payment taken 3 days ago
Re: Still being charged after moving number
10-04-2024 1:42 PM
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Hi @jan616, I'm really sorry you're still receiving bills from us. You can PM me your username and I'd be more than happy to take a look and see what's going off for you.
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- Re: Still being charged after moving number