Split port from EE
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Split port from EE
Split port from EE
31-01-2020 9:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am getting very frustrated with Plunet. I have provided Plusnet with a PAC code from EE to transfer my number over to Plusnet, This transfer happened yesterday but now I can make calls on my mobile but not receive any, the caller just gets an 'unobtainable ' sound.
I have contacted customer services and there is nothing they can do at the moment (Friday) I have to try making calls to my mobile on Sunday (two hours apart) and then keep a reord of time of day etc and call them on Sunday to report this information and THEN they will contact EE to request the files again. this may take up to FIVE days!!
I think this situation is totally unacceptable, I really need to be able to receive calls at the moment. I thought Plusnet was a really good company for customer services and really thought this transfer would be so simple.
Any suggestions from anyone as to how this can be resolved more quickly?
Re: Split port from EE
31-01-2020 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @Milo1 I'm sorry to see your number port has gone wrong.
Can you PM me the following information so I can look into this for you?
- Your mobile number
- Your full name
- Your full address
- Your date of birth
- Last 2 digits of your bank account number
- Last 2 digits of your bank sort code
I'll then get back to you as soon as I can, which may be next week as I leave the office at 7pm depending on when you PM me.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page