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Smart Cap? charged if not used

Andrea68
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-10-2021

Smart Cap? charged if not used

Hello
If I set a smart cap and don't use it am I just charged my monthly 30 day contract price and not the extra smartcap price as well? Sorry if its a stating the obvious question but picture messages were included in previous providers overall charge.
Thanks in advance.
11 REPLIES 11
MisterW
Superuser
Superuser
Posts: 11,137
Thanks: 3,415
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Registered: ‎30-07-2007

Re: Smart Cap? charged if not used

If I set a smart cap and don't use it am I just charged my monthly 30 day contract price

@Andrea68 yes.

The Smart Cap just sets a limit on any out-of-allowance charges. However sending MMS picture messages is not included in any allowances

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Smith7
Seasoned Pro
Posts: 402
Thanks: 250
Fixes: 1
Registered: ‎14-09-2021

Re: Smart Cap? charged if not used

Welcome to the Forum.

The strange thing emoji's are not charged on PlusNet Mobile but EE charge for using them don't know about BT.

My smart cap is now set to zero as that's now allowed.  

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.
Andrea68
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-10-2021

Re: Smart Cap? charged if not used

Thankyou. So if I only text, phone and stay within data package I wouldn't be charged for the cap?
Smith7
Seasoned Pro
Posts: 402
Thanks: 250
Fixes: 1
Registered: ‎14-09-2021

Re: Smart Cap? charged if not used

Correct 

If you have U/L texts and minutes and keep within your data allowance.

PlusNet allow 5 Digit texts to be sent to your phone but you cannot reply even if you have a  smart cap allowance set   

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

Smith7
Seasoned Pro
Posts: 402
Thanks: 250
Fixes: 1
Registered: ‎14-09-2021

Re: Smart Cap? charged if not used

Don't understand.

Please explain what I did wrong ?

Won't answer anything else on here I was just trying to help  

 

Andrea68
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-10-2021

Re: Smart Cap? charged if not used

You were helpful. Thankyou
Smith7
Seasoned Pro
Posts: 402
Thanks: 250
Fixes: 1
Registered: ‎14-09-2021

Re: Smart Cap? charged if not used

Seems I did something wrong again the rules 

Naughty 

 Boy removed may be against the rules as it's sexiest 

jab1
Aspiring Legend
Posts: 11,201
Thanks: 3,680
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Registered: ‎24-02-2012

Re: Smart Cap? charged if not used

@Smith7 What you did wrong (full quote of preceding post) was detailed in the moderators comment.

John
Smith7
Seasoned Pro
Posts: 402
Thanks: 250
Fixes: 1
Registered: ‎14-09-2021

Re: Smart Cap? charged if not used

Removed as I just playing to see what I did wrong

Don't worry Mods I won't be doing anything else

Smith7
Seasoned Pro
Posts: 402
Thanks: 250
Fixes: 1
Registered: ‎14-09-2021

Re: Smart Cap? charged if not used

Looks like this is what I did wrong but there are other posts just the same as mine 

 

  • You should not quote a full post unless; (i)It’s not the post immediately prior to your reply or (ii)Your post is the first on a new page
Strat
Moderator
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Registered: ‎14-04-2007

Re: Smart Cap? charged if not used

Don't worry @Smith7, I'm sure you won't do it again Wink

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