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Short SMS

stevejqr
Newbie
Posts: 3
Registered: ‎03-12-2016

Short SMS

What a total disaster. Only on my second month, but I am off, wasting my payment and time because of lack of support for this. Had a “suspicious transaction” alert from Barclaycard for a valid transaction, and I now find the reason I could not reply is this crazy Plusnet blocking. I have already wasted an hour talking to Barclaycard support (in Asia, by the sound of it) and that is still not sorted, so more time still to waste. What is really annoying is that I am very happy with Plusnet as an ISP. so, back to GiffGaff and more messing about. Beware, stay clear of Plusnet mobile.

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4 REPLIES 4
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Short SMS


Moderators Note


This topic has been moved from Introduction to Mobile 

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briston
Aspiring Pro
Posts: 285
Thanks: 61
Registered: ‎21-06-2007

Re: Short SMS

@stevejqr I found out the hard way about no short SMS. Another thing that non tech savvy mobile customers might not realise is Plusnet do not use the 800mhz channel. You might know Plusnet use the ee network, but not all the available frequencies. It was for these 2 reasons that I moved one of my mobile lines to EE. Just had to replace my phone, they only bounce once in some cases, and my retirement for a grand sum of £219, I buy outright and have sim only contact, I have a 5g phone so it's a no brainer. Plusnet can't supply that.
stevejqr
Newbie
Posts: 3
Registered: ‎03-12-2016

Re: Short SMS

I'm still on 4G, like you I think that buy outright and SIM only is a no brainer. Can't complain about GiffGaff for 4G SIMs. Funny that Plusnet broadband has pretty good performance and customer service, pity they don't extend it to mobile.

briston
Aspiring Pro
Posts: 285
Thanks: 61
Registered: ‎21-06-2007

Re: Short SMS

@stevejqr as far as broadband goes Plusnet has problems there at the moment with email down since this morning.