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Remove adult content lock

FF00
Newbie
Posts: 6
Registered: ‎11-07-2022

Re: Remove adult content lock

Okay so just going to post a few times.
FF00
Newbie
Posts: 6
Registered: ‎11-07-2022

Re: Remove adult content lock

So need to post a few times to gain access to PM
FF00
Newbie
Posts: 6
Registered: ‎11-07-2022

Re: Remove adult content lock

Hi Adam thanks for responding okay hopefully this will be number 5!
kiki1
Newbie
Posts: 1
Registered: ‎08-01-2023

Re: Remove adult content lock

hi could you help me remove adult content lock as well 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,579
Thanks: 598
Fixes: 100
Registered: ‎27-11-2020

Re: Remove adult content lock

Sure @kiki1 Smiley ! Please can you send me your mobile number via PM?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 23,310
Thanks: 9,807
Fixes: 162
Registered: ‎22-08-2007

Re: Remove adult content lock

Send a Personal Message

Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have sufficient ranking (Just Browsing, Browser and Interested) to send PMs. A user must have made 3 or more posts before they are allowed to send (or receive) a PM. Staff will usually endeavour to enable permissions to send PMs and then request the required information via a PM, but that might not always be practical.

Having attained the required ranking a PM is sent as follows:-

  1. Click on the staff member's name in the left panel
    Web capture_27-11-2022_111734_community.plus.net.jpeg
  2. Click on SEND PRIVATE MESSAGE on the right (or at the bottom when using a mobile device)
    Web capture_27-11-2022_113524_community.plus.net.jpeg

Note that PMs sent to one staff member of the help (social media) team are visible to all members of the help team, to provide support continuity across working rosters.


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.