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New sim wont let me on gambling and facebook

Zobob
Hooked
Posts: 9
Registered: ‎14-11-2022

New sim wont let me on gambling and facebook

Hi guys
Just got my new sim few days ago but it won't let me go on Facebook and Ladbroke.
I have tried looking for live chat but can't find it, don't really want to ring as don't want to be on hold for ages.

Many thanks
10 REPLIES 10
Longliner
Seasoned Pro
Posts: 580
Thanks: 286
Fixes: 7
Registered: ‎22-10-2014

Re: New sim wont let me on gambling and facebook

Live chat don't work no more ... agreed you will wait on phone for ages but you will probably wait even longer for a reply on this forum. Have your details ready as the blocks will have to be removed by a staff member.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 548
Fixes: 95
Registered: ‎27-11-2020

Re: New sim wont let me on gambling and facebook

Hey there Zobob, Happy New Year to you and your family 🥂 

 

Here I am, please can you confirm the mobile number via PM so we can get this sorted for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Mandyj21
Newbie
Posts: 2
Registered: ‎05-01-2023

Re: New sim wont let me on gambling and facebook

Hi, I’m also having this problem having just received my new SIM card 2 days ago. Please can you help me, thanks

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 548
Fixes: 95
Registered: ‎27-11-2020

Re: New sim wont let me on gambling and facebook

Hey there @Mandyj21 please can you send me your username via a pm?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Dazzav40
Newbie
Posts: 2
Registered: ‎08-01-2023

Re: New sim wont let me on gambling and facebook

Hi. I'm looking to remove content block on my new sim.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 548
Fixes: 95
Registered: ‎27-11-2020

Re: New sim wont let me on gambling and facebook

I have sent you a private message @Dazzav40  Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Mandyj21
Newbie
Posts: 2
Registered: ‎05-01-2023

Re: New sim wont let me on gambling and facebook

Hi, mine is sorted now I rang up and done it, thanks 

Townman
Superuser
Superuser
Posts: 22,773
Thanks: 9,470
Fixes: 154
Registered: ‎22-08-2007

Re: New sim wont let me on gambling and facebook

References on here to a new SIM - is that a first SIM with Plusnet or a replacement SIM ... where these blocks were not previously encountered on the same account?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Dazzav40
Newbie
Posts: 2
Registered: ‎08-01-2023

Re: New sim wont let me on gambling and facebook

New sim. Content block still not sorted yet.

pjmarsh
Superuser
Superuser
Posts: 4,027
Thanks: 1,571
Fixes: 20
Registered: ‎06-04-2007

Re: New sim wont let me on gambling and facebook

@Dazzav40 have you replied to @willcutforth's PM with his requested info yet?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.