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Re: No data connection

FIXED
Mark_Wh
Newbie
Posts: 2
Fixes: 1
Registered: ‎24-12-2016

Re: No data connection

I am also having the same problem.  I have a Samsung S4 mini. Calls and texts are fine but no mobile data.  I have been through the APN settings from the Plusnet help instructions and twice with customer service agents who have given slightly different settings.  The second time APN type was changed to an asterisk* and then the 4G symbol came on.  It worked for about 20 mins and then switched off again without any change in the settings and has never worked since.

Anyone else with the same phone had this problem and got round it?Crazy2

2 REPLIES
Moderator
Moderator
Posts: 19,007
Thanks: 2,074
Fixes: 303
Registered: ‎11-01-2008

Re: No data connection

Moderators Note.

split into its own thread for better visibility

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Mark_Wh
Newbie
Posts: 2
Fixes: 1
Registered: ‎24-12-2016

Re: No data connection

Fix

After speaking with Plusnet again it was decided that the sim could be faulty.  I received my new sim and ported the number over and Bingo!  It works.  A faulty sim was the cause.